Effective date: March 7, 2026

Swiss Gold Gem & Jewellery Pvt Ltd (referred to below as “we”, “us” or “Swiss Gold”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

1. Information we collect

Personal information you give us

• Name, email, phone number, postal address, and identity details you provide in forms or email.

• Photos or descriptions of items you submit for valuation (gold, silver, gems, currency, etc.).

• Payment details when required to complete a transaction (bank transfer information).

Information collected automatically

• Technical data from your device and browser (IP address, device type, pages visited, referrer).

• Cookies and similar tracking technologies used for site functionality and analytics.

Third-party data

• Information from partners or service providers (e.g., payment processors or verification services) when you use those services.

2. How we use your information

We use personal information to:

• Process enquiries, provide valuations, and complete purchases or payments.

• Communicate appointment confirmations, updates, and customer service messages.

• Improve and secure our services, website functionality, and user experience.

• Comply with legal and regulatory obligations (e.g., anti-money-laundering checks where applicable).

• Send marketing communications only if you have opted in; you can opt out at any time.

3. Legal basis for processing (where applicable)

We process data where necessary to: perform contracts, comply with legal obligations, pursue our legitimate interests (e.g., fraud prevention, service improvement), or where you have given consent (e.g., marketing emails).

4. Sharing and disclosures

We may share information with:

• Service providers who support our operations (payment processors, IT and hosting providers, analytics).

• Professional advisors and legal authorities where required by law.

• Third parties involved in transactions (e.g., when arranging secure bank transfers).

We do not sell your personal information to third parties.

5. Appointments, locations and partners

We meet customers at our main office and at professionally managed office spaces for private appointments. We use internationally recognized serviced office providers such as Regus for select appointments to ensure security, privacy and flexibility; using these spaces helps us keep costs down so we can offer better rates to customers.
(When booking, we will confirm the appointment location and any partner used.)

6. Cookies & tracking

We use cookies and similar technologies to:

• Enable site functionality and remember preferences.

• Measure and analyze usage to improve the website.

You can control or disable cookies through your browser settings; note that disabling cookies may affect site functionality.

7. Data security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, loss or misuse. While we strive to protect your information, no method of transmission or storage is completely secure.

8. Data retention

We retain personal data only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods will vary depending on the purpose (e.g., transaction records are retained for statutory compliance).

9. Your rights

Depending on your jurisdiction, you may have rights including:

• Accessing the personal data we hold about you.

• Requesting correction or deletion.

• Objecting to or restricting processing.

• Withdrawing consent where processing is based on consent.

• Requesting data portability.

To exercise your rights, contact us at the email below. We may ask for information to verify your identity before responding.

10. Children

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware we have collected such data, we will take steps to delete it.

11. International transfers

Personal data may be processed or stored in countries outside your own. When we do so, we apply appropriate safeguards required by law to protect your information.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website with the updated effective date.

13. Contact us

If you have questions, wish to exercise your rights, or want to raise a concern, please contact:
Email: privacy@swissgoldjewellery.com
Postal: Level 4, No. 192/10, 9th Lane, Nawala Road, Kotte, Sri Lanka (appointments only)